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Tag Archive | "Clients"

Sales Took Kit – Your Thoughts

Sunday, July 18, 2010

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Sell by Caring is a forum for sales professionals to share tips and ideas to increase our sales, better serve our clients and help us be more effective. This page is for comments on the Sales Tool Kit as well as tips in addition to those in the Kit.

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Communications – a Series

Tuesday, July 6, 2010

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If I had to choose one factor that makes or breaks a relationship it would be communications. Tune in for the first post of each week as we address this essential aspect and work to improve our communications.

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Less Than Perfect

Friday, June 18, 2010

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Let’s face it as perfect as we would like our business relationships to be sometimes there are rough waters. How we tread and recover will impact our future with the prospect or client.

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Traits of the Director or High D

Sunday, June 13, 2010

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In the GRID we identified people by whether they were task or relationship focused and if they were direct or indirect. Each quadrant identifies a personality style: Director, Interactive, Steady or Cautious. This is the first of a series listing the traits of each style. After the traits the next step is to learn to identify each style culminating with improving communications with each style. The next 12 posts under behavioral styles will give you the basics to identify and understand each style. You will learn that we do not all see the world from the same perspective. This knowledge will help you to adjust how you interact with each prospect / client. Understanding styles has enabled me to increase my sales through improved communications. And really enjoy what I do!

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Relationship or Transactional – Your Choice

Tuesday, June 8, 2010

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Both transactional and relationship / consultative selling have a purpose and can be used effectively by all sales pros. Next time you meet with a prospect / client evaluate the situation and think about which method will be most effective. Transitional will: Save you both (you and the prospect / client) time Be direct and to the point Allow you to make more connections Relationship / consultative will: Develop a bond with the prospect / client Engage your product knowledge in greater depth Cultivate a long term relationship

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Behavioral Style GRID

Friday, June 4, 2010

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People are task or relationship focused and direct or indirect. Determining these factors is the first step in identifying their behavioral style. Once you have identified their quadrant on the GRID you will know if they are a Director, Interactive, Conscientious or Steady. This information will enable you to improve communications leading to more sales and happier clients.

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Mirroring their Style

Saturday, May 29, 2010

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Learning about behavioral styles has given me an edge in my business relationships. I don’t lead from my place of comfort. I take cues from the person I am calling on and adjust to a style that compliments theirs. Communication is clear and covers the information the individual needs to hear to move the relationship forward at a pace that fits theirs.

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Build Instant Rapport

Friday, May 21, 2010

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People like to do business with people who are like them. If your styles are different there can be a disconnect in conversation. Matching the other’s style creates common ground and builds rapport. “On a subconscious level, your prospect will like you and trust you.”

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Listening and the 80/20 Rule

Friday, May 14, 2010

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Brian Tracy (author of over 45 books including the Power of Achievement) had a blog post yesterday on “Listening Builds Self-Esteem”.   He points out that it builds the customer’s self esteem. Tracy quotes that “rapt attention is the highest form of flattery”. Get where I am going with this?  We hear it often yet [...]

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Selling Authentically

Wednesday, May 12, 2010

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It took me awhile and many off track starts and relationships to finally come to the realization that just being me works best. Over time I realized the relationships where I was most successful were the ones where I felt most comfortable where I was genuine and responded to the prospect/client naturally.

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